Warranty Regulation
Purpose
To specify the conditions and scope of quality warranty service for products manufactured by Deepkron, and to define the rights and responsibilities of the company and users regarding product quality assurance and after-sales services.
Scope of Application
This regulation applies exclusively to the quality maintenance management of Deepkron products.
Definition
Quality Maintenance
If a product is maintained under the specified service conditions and a part fails or is damaged due to a defect or deficiency in product design, manufacturing, assembly, or materials within the specified period, Deepkron will provide replacement parts free of charge for user installation.
No Warranty
If the product is not used in accordance with the specified conditions or is beyond the warranty period, Deepkron will not provide warranty service.
Warranty Rules
During the company-designated warranty period, if the equipment experiences faults or damage due to design, manufacturing, assembly, or material issues, the company will provide replacement parts but shall not assume responsibility for any associated indirect losses.
Warranty Period Regulations
The warranty period for the machinery, including all its components, shall be one (1) year, commencing from the date of shipment as indicated on the bill of lading.
No Warranty Service Category
Warranty service will not be provided in the following cases:
Insufficient information regarding damaged parts.
Unauthorized disassembly, repair, or modification (any non-compliant part with factory standards, such as unauthorized attachments or modifications to the bucket) without written approval from Deepkron, resulting in performance or usability issues.
Damage caused by natural disasters or force majeure (e.g., earthquake, fire, snow disaster, typhoon, collapse, war).
Violations of the excavator operation rules, operation beyond the specified use of the equipment, or overload operation will result in the relevant faulty parts not being under warranty.
Failure to use and maintain the equipment correctly according to the instruction manual, including routine maintenance and repair (detailed maintenance parts replacement periodic chart), using inferior oil and other maintenance materials, resulting in equipment failure and damage, will result in the relevant faulty parts not being under warranty.
If there is an abnormal situation, the equipment should be stopped and inspected in time. Continued forced operation with a fault will result in the expansion of faulty parts, and the related fault parts will not be under warranty.
Faulty parts caused by using non-original Deepkron parts will not be under warranty.
Normal wear-and-tear components.
Excluded Parts and Accessories
Attachments that belong to tools, spare parts, normal maintenance, and all kinds of easy-wear parts will not be guaranteed, including:
Screwdriver, Plier, Hammer, Spanner, Grease Gun
Bulb, Fuse, Seal Strips (Rubber Strip)
Various Filter Elements, Lubricating Oil, Lubricating Grease, Hydraulic Oil, Gear Oil, Antifreeze
Bucket Teeth, Cutter, Sleeve, Washer, Installation Block, Fastener (Screw, Bolt, Nut, Pipe Clamp, Hoop, Wire Clip, Securing Clip, DT Fixing Plate, HD Connector Retaining Plate, Cable Ties, Plastic Clips, etc.)
Pin, Shaft, Sleeve, Rubber Parts (Rubber Block, Belt, Rubber Jacket, Rubber Hat, Rubber Plate, Rubber Mat, Rubber Tape, Rubber Footplate, Balancing Container, Fuel Pipe, Insulator Cap, etc.)
Sponge, Inner Parts of Cab, F.O Drain, Grease Fitting, Relay, Cigarette Lighter, Battery, Connection Nip for Battery, Radio, Speaker, Lamp Bracket, Spacer, Heat Insulation, Heat Insulation Cotton, Exhaust Tube Wrapping Material, Asbestos Pad, Fire Extinguisher, Emergency Hammer, Screen, Glass, Rearview Mirror, Label
How to Initiate a Warranty Claim
To start a claim, please email us at [email protected] with the following information:
Your full name
Contact phone number
Shipping address
Product SKU (Stock Keeping Unit)
Details regarding where the product was purchased (including the purchase number if available)
Date of purchase
A detailed description of the issue or defect
Clear photographs or videos showcasing the defect or problem
We are dedicated to ensuring your satisfaction and will do our best to resolve any issues promptly.