Refund Policy

Deepkron.com is committed to providing customers with high-quality products. However, we understand that occasionally you may need to return or refund an item. If for any reason you are not completely satisfied with your purchase and have not used it, we offer a convenient 14-day returns policy. This means that you have 14 days from the date you received the item to request a return. Return requests after 14 days will not be entertained.

Timeframe for Returns

You must notify us of your intention to return a product within 14 days of receiving it.

Order Processing Time

We will process and arrange shipment of your order within 1-3 business days after receiving your order.

Order Cancellation Policy

Customers may request to cancel their order within 24 hours after placing the order. If the cancellation request is made before the order is shipped and within the allowed cancellation period (i.e., within 24 hours after placing the order), the order can be successfully canceled and a refund will be processed.
If the order has already entered the shipping process or the request exceeds the allowed cancellation period, the order cannot be canceled. Thank you for your understanding

Refund Process

Please email: [email protected] with the products and refund reason. We will get back to you within 48 hours. For damaged or defective products, please send pictures or videos of defective/damaged items to process the return/refund.
Once the return request is approved(Note: Items returned without authorization will not be accepted), we will give you a shipping label. Please attach the label to the machine and we will ask transport company to pick up your machine.
Pack up the item (s) to be returned with the original packing and all accessories in the original shipment.
Refunds are usually processed within 1-3 business days after we receive your returned item and confirm that it is eligible for return.

Refund Timeframe

Below is a detailed description of our refund arrival timeframe:

Credit/Debit Card: Refunds will be credited to your original payment account within 5-10 business days of our processing, exact arrival time may vary depending on bank processing.

PayPal: Refunds are usually returned to your PayPal account within 1-3 business days of our processing.
Klarna: Refunds are usually returned to your Klarna account within 1-3 business days of our processing.

Non-returnable items

Damage of a product resulting from negligence.
Damage of a product resulting from unauthorized modification of the product.
Damage was caused due to not following the user manual.
Damage caused by natural wear on parts designed to wear out (chisels, blades, etc).
Damage is caused by use in an environment for which the product is not designed.
Theft or loss of a product.

Returnable items

Covers defects in materials used to manufacture your product.
Covers defects in workmanship under normal use.
Covers broken components under normal use.

Conditions for Returns

The item must be returned in its original condition, including all labels and original packaging.
For safety and hygiene reasons, items must not show any signs of wear, use, or damage. We reserve the right to reject a return if the product does not meet these conditions

Return Charge

If the return is due to our problems (such as incorrect products, or quality problems of products), we will provide a full refund for you;
If the return is due to the buyer’s problem (such as: don’t like/want the item, or ordering the wrong product/size), the buyer should pay the freight.