Shipping Policy

We ship from Illinois, Texas, Virginia or California, we can ship to U.S (EXCEPT Alaska, Hawaii, and Puerto Rico)

Item

Shipping Carrier

Shipping Time

Machine

ABF,Roadrunner, Customs, CEVA, GXS,TFORCE

7-15 Business Days

Accessories

FedEx,UPS, USPS

7-15 Business Days

We currently only support shipping to the United States and do not support shipping to other regions.

Shipping Country: United States
Estimated Handling Days: 1-3 business days
Estimated Transit Days: 7-15 business days

Order Tracking

Once the order has shipped out you will receive an email with the carrier and the tracking number for your order.
Click the Tracking number to the tracking page and stay up-to-date on your delivery.

Shipping Cost

Each product page has information about the package size and weight and requirements for offloading.
We now charge a fixed delivery fee of $600 for all orders.
If there are any changes to this fee, we will clearly indicate them in a designated area on our website.

In addition, we also provide self-pickup service. The self-pickup service does not incur shipping charges. You can choose the appropriate pickup method based on actual conditions.

Taxes and Duties:The prices displayed for our items include any additional taxes and customs fees. This means you only pay the final sale price displayed on the product page when shopping with DeepKron, making your shopping experience hassle-free.

Order Cancellation

If you wish to cancel your order before it has shipped, please contact us immediately, we will not charge additional handling fees and provide a full refund. Once the product has been shipped, the standard return policy will apply.

Order Processing Time

Order processing time is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
The processing time begins from the date you placed your order. It usually takes 1-3 business day to process your order. Once we’ve processed it, we can then ship it.
Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Shipping Details

Order processing time is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
The processing time begins from the date you placed your order. It usually takes 1-3 business day to process your order. Once we’ve processed it, we can then ship it.
Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Things to Know

Shipments that arrive damaged must be signed as damaged when received. If there is damage, please ensure you indicate that there is damage to the freight company and contact us to report the damage. We strive to maintain accurate inventory levels to ensure prompt order fulfillment. However, in the event that an item becomes temporarily unavailable (backordered), we will contact you within three (3) business days to provide an estimated shipping date or discuss alternative solutions. Your satisfaction is our priority, and we are committed to keeping you informed every step of the way.
If you have any queries or concerns about your order, don’t hesitate to reach out to our customer support team [email protected]. We’re always ready to assist and enhance your DeepKron experience.

Self-Pickup

Warehouse Pickup Policy

We are pleased to offer a self-pickup option at our warehouses:

Deepkron map

Illinois Warehouses:

  • Address: 2701 Lively Blvd, Elk Grove Village, IL 60007
  • Pickup Hours: 8:00 AM- 4:30 PM

Texas Warehouses:

  • Address: 9500 W Sam Houston Pkwy S, Houston, TX 77099
  • Pickup Hours: 8:00 AM- 4:30 PM

Virginia Warehouses:

  • Address: 601 Germanna Hwy,Culpeper, VA,22701
  • Pickup Hours: 8:00 AM- 4:30 PM

California Warehouses:

  • Address: 14909 Summit Drive, Eastvale, CA 92880
  • Pickup Hours: 8:00 AM- 4:30 PM